Residential & Commercial Property Consultants
Drakesfield All Right Reserved
In An Emergency / Out of Hours
Any repair issues responsibility of the landlord should be reported to us in Writing/Email or Phone during our office hours which are Monday to Friday between 10am to 6.30pm, excluding weekends/bank holidays. We are usually able to respond to emails outside our opening, so email us in the first instance.
Te: 020 8715 9444
Emails: email@example.com, firstname.lastname@example.org or email@example.com
If there is an emergency situation outside our office hours, which is not regarded a 999 emergency call. You must contact/email us first, if you do not get a response within 3 hours and issue cannot wait until the next day, then you can contact a qualified local contractor to solve the issue or make the property safe.
We or the contractor will determine if this is an absolute emergency and a landlord issue, if not you will be liable for the costs. When calling out of hour contractors be aware that some companies are extremely expensive so get an indication of the cost/quote first as we will only cover any costs reasonably incurred.
What is Considered An Emergency
If you smell gas, then contact gas emergency service (National Grid) immediately on 0800 111 999 and turn off your gas supply.
In life-threatening situation contact 999
If Power cut check your fusebox if beyond your meter then contact UK Power Networks. https://www.ukpowernetworks.co.uk/power-cut